Last update received: 30 Jun 2026 - 17:00
ID: 402474
Type: Incident
Location: Derby DE3.
Status: Open
We have a network incident in the Derby DE3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Update (30 Jun 2026 16:46hrs)
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
Update (30 Jun 2026 14:27hrs)
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
Update (30 Jun 2026 10:42hrs)
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.
Type: Incident
Location: Derby DE3.
Status: Open
We have a network incident in the Derby DE3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Update (30 Jun 2026 16:46hrs)
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
Update (30 Jun 2026 14:27hrs)
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
Update (30 Jun 2026 10:42hrs)
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.