Last update received: 16 Dec 2025 - 23:15
ID: 377930
Type: Incident
Location: Chatham ME4.
Status: Open
We have a network incident in the Chatham ME4 area affecting a small number of phone and internet services. Our team are looking into this and will provide an update by 18:00.
You may wish to try resetting your equipment.
Update (16 Dec 2025 18:03hrs)
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.
Type: Incident
Location: Chatham ME4.
Status: Open
We have a network incident in the Chatham ME4 area affecting a small number of phone and internet services. Our team are looking into this and will provide an update by 18:00.
You may wish to try resetting your equipment.
Update (16 Dec 2025 18:03hrs)
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.
ID: 377872
Type: Emergency Maintenance
Location: Hastings TN37.
Status: Open
There is emergency maintenance taking place between the hours of 00:00-06:00 on Wednesday 17/12/25. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Hastings TN37.
Status: Open
There is emergency maintenance taking place between the hours of 00:00-06:00 on Wednesday 17/12/25. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 377092
Type: Emergency Maintenance
Location: Andover SP11.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 03:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Andover SP11.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 03:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 375204
Type: Emergency Maintenance
Location: Lower Stondon SG16.
Status: Open
There is emergency maintenance taking place between between the hours of hours of 22:00 and 06:00 Tuesday - Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Lower Stondon SG16.
Status: Open
There is emergency maintenance taking place between between the hours of hours of 22:00 and 06:00 Tuesday - Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376449
Type: Emergency Maintenance
Location: Southampton PO15.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Southampton PO15.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376352
Type: Maintenance
Location: Fugglestone SP2 Dartford DA1.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Fugglestone SP2 Dartford DA1.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 375861
Type: Maintenance
Location: Ipswich IP6.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Ipswich IP6.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372569
Type: Maintenance
Location: Banbury OX15.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Banbury OX15.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376001
Type: Maintenance
Location: Billingshurst RH14 Horsham RH13, RH12.
Status: Open
There is essential third party maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Billingshurst RH14 Horsham RH13, RH12.
Status: Open
There is essential third party maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376003
Type: Maintenance
Location: Crawley RH10, RH11.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Crawley RH10, RH11.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 375839
Type: Maintenance
Location: Cambridge CB23.
Status: Open
There is essential third party maintenance taking place between the hours of 22:00 and 06:00 Tuesday -Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Cambridge CB23.
Status: Open
There is essential third party maintenance taking place between the hours of 22:00 and 06:00 Tuesday -Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 375871
Type: Maintenance
Location: Chatham ME4.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Chatham ME4.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.