Last update received: 04 Dec 2024 - 18:30
ID: 329968
Type: Incident
Location: Hartlepool TS28.
Status: Open
We are currently experiencing a network incident in Hartlepool, TS28 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (04 Dec 2024 18:27hrs)
Engineers on site believe the issue is located on an active construction site and are unable to gain access until tomorrow. We will reattend in the morning and will provide a further update by 10am.
Update (04 Dec 2024 18:12hrs)
Engineers are now on site investigating the issue. We will provide a further update in 2 hours.
Update (04 Dec 2024 15:45hrs)
Engineers have been investigating the problem and believe there to be an issue with fibre on site. A field Engineer has been dispatched to site and is expected the arrive at 16:30. We are continuing to work to resolve this issue and a further update will be provided within 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
Type: Incident
Location: Hartlepool TS28.
Status: Open
We are currently experiencing a network incident in Hartlepool, TS28 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (04 Dec 2024 18:27hrs)
Engineers on site believe the issue is located on an active construction site and are unable to gain access until tomorrow. We will reattend in the morning and will provide a further update by 10am.
Update (04 Dec 2024 18:12hrs)
Engineers are now on site investigating the issue. We will provide a further update in 2 hours.
Update (04 Dec 2024 15:45hrs)
Engineers have been investigating the problem and believe there to be an issue with fibre on site. A field Engineer has been dispatched to site and is expected the arrive at 16:30. We are continuing to work to resolve this issue and a further update will be provided within 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
ID: 329316
Type: Incident
Location: Cornwall PL31.
Status: Open
We are currently experiencing a network incident in the Cornwall PL31 area affecting voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Type: Incident
Location: Cornwall PL31.
Status: Open
We are currently experiencing a network incident in the Cornwall PL31 area affecting voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
ID: 328728
Type: Incident
Location: Bristol BS6, Cambridge CB24, Cheltenham GL50, and Woking GU24.
Status: Open
We are currently experiencing a network incident in Bristol BS6, Cambridge CB24, Cheltenham GL50, and Woking GU24 affecting internet services.
This is a recurrence of an earlier incident impacting these same areas. We are investigating the fault with a third party whose network it is on and will provide an update by 06:00.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (26 Nov 2024 04:54hrs)
Our third party provider have informed us that this outage is the result of change works on their network.
Services are back online, but could drop for brief periods until further notice. We will update you again by 08:00.
Type: Incident
Location: Bristol BS6, Cambridge CB24, Cheltenham GL50, and Woking GU24.
Status: Open
We are currently experiencing a network incident in Bristol BS6, Cambridge CB24, Cheltenham GL50, and Woking GU24 affecting internet services.
This is a recurrence of an earlier incident impacting these same areas. We are investigating the fault with a third party whose network it is on and will provide an update by 06:00.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (26 Nov 2024 04:54hrs)
Our third party provider have informed us that this outage is the result of change works on their network.
Services are back online, but could drop for brief periods until further notice. We will update you again by 08:00.
ID: 328228
Type: Maintenance
Location: ME5 Chatham.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 05/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: ME5 Chatham.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 05/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 326883
Type: Maintenance
Location: Multiple sites affected.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 01:30 on 05/12/24 Customers may experience an interruption to services for up to 1 hour and 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Multiple sites affected.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 01:30 on 05/12/24 Customers may experience an interruption to services for up to 1 hour and 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 328473
Type: Maintenance
Location: FY5 Thornton-Cleveleys.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 05/12/24 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: FY5 Thornton-Cleveleys.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 05/12/24 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 326865
Type: Maintenance
Location: GL12 Wickwar.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 01:30 on 05/12/24 Customers may experience an interruption to services for up to 1 hour and 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: GL12 Wickwar.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 01:30 on 05/12/24 Customers may experience an interruption to services for up to 1 hour and 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 327193
Type: Maintenance
Location: Warwickshire B49.
Status: Open
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 04/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Warwickshire B49.
Status: Open
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 04/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 328875
Type: Maintenance
Location: Berkshire SL1.
Status: Open
There is essential emergency maintenance taking place between the hours of 09:00 until 13:00 on 04/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Berkshire SL1.
Status: Open
There is essential emergency maintenance taking place between the hours of 09:00 until 13:00 on 04/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 324467
Type: Maintenance
Location: Bexhill TN39.
Status: Open
There is essential maintenance taking place between the hours of 08:00-17:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bexhill TN39.
Status: Open
There is essential maintenance taking place between the hours of 08:00-17:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 324466
Type: Maintenance
Location: Ringmer BN8.
Status: Open
There is essential maintenance taking place between the hours of 08:00-17:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Ringmer BN8.
Status: Open
There is essential maintenance taking place between the hours of 08:00-17:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 326026
Type: Maintenance
Location: Southam CV47 Bristol BS48 Cambridge CB24 Oxford OX44.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Southam CV47 Bristol BS48 Cambridge CB24 Oxford OX44.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Tuesday 26/11/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.