Last update received: 28 Jun 2026 - 19:00
ID: 402170
Type: Incident
Location: Cambridge CB24.
Status: Closed
We have a network incident in Cambridge CB24 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (27 Jun 2026 16:47hrs)
This incident was closed on Saturday, June 27th, 2026 at 16:47hrs.
Update (27 Jun 2026 16:47hrs)
Outage Resolution
Work to restore service was completed at 10:27 on 27/06.26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Jun 2026 11:52hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
Type: Incident
Location: Cambridge CB24.
Status: Closed
We have a network incident in Cambridge CB24 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (27 Jun 2026 16:47hrs)
This incident was closed on Saturday, June 27th, 2026 at 16:47hrs.
Update (27 Jun 2026 16:47hrs)
Outage Resolution
Work to restore service was completed at 10:27 on 27/06.26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Jun 2026 11:52hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.