Last update received: 24 May 2026 - 22:30
ID: 397518
Type: Incident
Location: NN18 Tower Hill Road.
Status: Open
We have a network incident in Corby Road affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:09hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
Type: Incident
Location: NN18 Tower Hill Road.
Status: Open
We have a network incident in Corby Road affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:09hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.