Last update received: 22 May 2026 - 00:00
ID: 397305
Type: Incident
Location: Shefford SG17.
Status: Open
We have a network incident in Shefford SG17 affecting phone and internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Update (21 May 2026 23:58hrs)
Power company engineers have identified a fault with a power cable supplying our equipment. This will require specialist engineers to attend, which may not be until tomorrow morning. We will continue working to resolve the issue and will provide further updates as soon as new information becomes available, or by 09:00 at the latest.
Update (21 May 2026 21:57hrs)
Engineers on site have identified an issue with the power supply. This has been reported to the local power provider, and we are currently awaiting their attendance. In the meantime, our equipment is being temporarily powered by an engineer’s vehicle. We apologise for any disruption this may cause and appreciate your patience while the issue is resolved. Our next update will be at midnight(00:00)
Type: Incident
Location: Shefford SG17.
Status: Open
We have a network incident in Shefford SG17 affecting phone and internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Update (21 May 2026 23:58hrs)
Power company engineers have identified a fault with a power cable supplying our equipment. This will require specialist engineers to attend, which may not be until tomorrow morning. We will continue working to resolve the issue and will provide further updates as soon as new information becomes available, or by 09:00 at the latest.
Update (21 May 2026 21:57hrs)
Engineers on site have identified an issue with the power supply. This has been reported to the local power provider, and we are currently awaiting their attendance. In the meantime, our equipment is being temporarily powered by an engineer’s vehicle. We apologise for any disruption this may cause and appreciate your patience while the issue is resolved. Our next update will be at midnight(00:00)