Last update received: 15 Apr 2026 - 13:15
ID: 391988
Type: Incident
Location: Easton NR9.
Status: Open
We are currently investigating a network incident in the Easton NR9 area that is affecting a small number of phone and broadband services.
Our engineers are actively working to identify and resolve the issue, and we will provide a further update as soon as possible.
Please do not restart or reset your equipment at this time, as this will not help restore service.
Update (12 Apr 2026 22:00hrs)
The OFNL engineering team has identified and repaired a broken fibre cable that caused a limited number of customer services to go offline. These affected services have now been fully restored.
However, during the repair works, the engineering team identified additional fibre cable damage. As a result, the team will need to re-attend the site tomorrow, Monday 13/04/2026, to continue and complete the necessary repair works.
Update (12 Apr 2026 17:04hrs)
The OFNL engineering team is now on site and is actively investigating the fibre fault. We will share further updates as soon as more information becomes available.
Update (12 Apr 2026 13:39hrs)
An OFNL engineering team has been dispatched to site to investigate the fault. Their current estimated time of arrival is 18:00. Further updates will be provided as progress is made.
Type: Incident
Location: Easton NR9.
Status: Open
We are currently investigating a network incident in the Easton NR9 area that is affecting a small number of phone and broadband services.
Our engineers are actively working to identify and resolve the issue, and we will provide a further update as soon as possible.
Please do not restart or reset your equipment at this time, as this will not help restore service.
Update (12 Apr 2026 22:00hrs)
The OFNL engineering team has identified and repaired a broken fibre cable that caused a limited number of customer services to go offline. These affected services have now been fully restored.
However, during the repair works, the engineering team identified additional fibre cable damage. As a result, the team will need to re-attend the site tomorrow, Monday 13/04/2026, to continue and complete the necessary repair works.
Update (12 Apr 2026 17:04hrs)
The OFNL engineering team is now on site and is actively investigating the fibre fault. We will share further updates as soon as more information becomes available.
Update (12 Apr 2026 13:39hrs)
An OFNL engineering team has been dispatched to site to investigate the fault. Their current estimated time of arrival is 18:00. Further updates will be provided as progress is made.