Last update received: 01 May 2026 - 19:00
ID: 391146
Type: Incident
Location: York, YO23.
Status: Closed
We have a network incident in York affecting TV services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (10 Apr 2026 12:06hrs)
This incident was closed on Friday, April 10th, 2026 at 12:06hrs.
Update (10 Apr 2026 12:06hrs)
Work to restore service was completed at 12:00 on 10/04/26. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Apr 2026 10:43hrs)
An engineer is currently on site and actively investigating the issue. We’ll share a further update as soon as more information becomes available.
Update (09 Apr 2026 10:27hrs)
We sincerely apologise for the ongoing delay. At this time, we’re still unable to access our equipment to resolve the fault. Please be assured this has been escalated and actively chased, and we are hopeful to gain access tomorrow, 10/04/2026.
Update (08 Apr 2026 13:14hrs)
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
Update (07 Apr 2026 17:05hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Type: Incident
Location: York, YO23.
Status: Closed
We have a network incident in York affecting TV services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (10 Apr 2026 12:06hrs)
This incident was closed on Friday, April 10th, 2026 at 12:06hrs.
Update (10 Apr 2026 12:06hrs)
Work to restore service was completed at 12:00 on 10/04/26. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Apr 2026 10:43hrs)
An engineer is currently on site and actively investigating the issue. We’ll share a further update as soon as more information becomes available.
Update (09 Apr 2026 10:27hrs)
We sincerely apologise for the ongoing delay. At this time, we’re still unable to access our equipment to resolve the fault. Please be assured this has been escalated and actively chased, and we are hopeful to gain access tomorrow, 10/04/2026.
Update (08 Apr 2026 13:14hrs)
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
Update (07 Apr 2026 17:05hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.