Last update received: 18 Mar 2026 - 19:45
ID: 388544
Type: Incident
Location: Not Area Specific | Across The Country.
Status: Open
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (18 Mar 2026 19:14hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
Type: Incident
Location: Not Area Specific | Across The Country.
Status: Open
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (18 Mar 2026 19:14hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.