Last update received: 09 Feb 2026 - 18:00
ID: 383517
Type: Incident
Location: AB39 Stonehaven.
Status: Open
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
Type: Incident
Location: AB39 Stonehaven.
Status: Open
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.