Last update received: 11 Feb 2026 - 09:00
ID: 382976
Type: Incident
Location: Heyford Park OX25.
Status: Closed
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (05 Feb 2026 16:49hrs)
This incident was closed on Thursday, February 5th, 2026 at 16:49hrs.
Update (05 Feb 2026 16:48hrs)
Work to restore service was completed at 15:27 on 05/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Feb 2026 08:30hrs)
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
Type: Incident
Location: Heyford Park OX25.
Status: Closed
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (05 Feb 2026 16:49hrs)
This incident was closed on Thursday, February 5th, 2026 at 16:49hrs.
Update (05 Feb 2026 16:48hrs)
Work to restore service was completed at 15:27 on 05/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Feb 2026 08:30hrs)
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.