Last update received: 13 Mar 2026 - 08:30
ID: 377930
Type: Incident
Location: Chatham ME4.
Status: Closed
We have a network incident in the Chatham ME4 area affecting a small number of phone and internet services. Our team are looking into this and will provide an update soon..
You may wish to try resetting your equipment.
Update (17 Dec 2025 08:41hrs)
This incident was closed on Wednesday, December 17th, 2025 at 08:41hrs.
Update (17 Dec 2025 08:40hrs)
Work to restore service was completed at 19:30 on 16/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Dec 2025 18:03hrs)
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.
Type: Incident
Location: Chatham ME4.
Status: Closed
We have a network incident in the Chatham ME4 area affecting a small number of phone and internet services. Our team are looking into this and will provide an update soon..
You may wish to try resetting your equipment.
Update (17 Dec 2025 08:41hrs)
This incident was closed on Wednesday, December 17th, 2025 at 08:41hrs.
Update (17 Dec 2025 08:40hrs)
Work to restore service was completed at 19:30 on 16/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Dec 2025 18:03hrs)
A small subset of services on this site are still affected by this issue.
We have arranged for an engineer to attend and resolve the issues on the affected plots in the morning of 17/12/25.
We will update you again by 10:00.