Last update received: 08 Jan 2026 - 18:00
ID: 377802
Type: Maintenance
Location: PE26, PE28 Cambridge.
Status: Closed
We are currently experiencing a network incident affecting phone and internet services in the PE24 and PE26 areas.
This disruption is due to planned engineering works that have exceeded their expected duration, resulting in a longer-than-anticipated outage. Additional plots beyond the original scope have also been impacted.
Our on-site fibre engineering team is actively working to repair the damaged fibre and restore services as quickly as possible. We will provide a further update by 16:00.
Please do not reset your equipment.
Update (07 Jan 2026 17:38hrs)
This incident was closed on Wednesday, January 7th, 2026 at 17:38hrs.
Update (07 Jan 2026 17:38hrs)
Work to restore service was completed at 15:40 on 07/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Type: Maintenance
Location: PE26, PE28 Cambridge.
Status: Closed
We are currently experiencing a network incident affecting phone and internet services in the PE24 and PE26 areas.
This disruption is due to planned engineering works that have exceeded their expected duration, resulting in a longer-than-anticipated outage. Additional plots beyond the original scope have also been impacted.
Our on-site fibre engineering team is actively working to repair the damaged fibre and restore services as quickly as possible. We will provide a further update by 16:00.
Please do not reset your equipment.
Update (07 Jan 2026 17:38hrs)
This incident was closed on Wednesday, January 7th, 2026 at 17:38hrs.
Update (07 Jan 2026 17:38hrs)
Work to restore service was completed at 15:40 on 07/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.