Last update received: 26 Nov 2025 - 09:00
ID: 375058
Type: Incident
Location: Essex CB10, CB22, CM6.
Status: Open
We have a network incident in Essex CB3, CB10, CB22, CB25, CM6 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Update (26 Nov 2025 07:57hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
Update (26 Nov 2025 02:38hrs)
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.
Type: Incident
Location: Essex CB10, CB22, CM6.
Status: Open
We have a network incident in Essex CB3, CB10, CB22, CB25, CM6 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Update (26 Nov 2025 07:57hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
Update (26 Nov 2025 02:38hrs)
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.