Last update received: 15 Dec 2025 - 18:15
ID: 372359
Type: Incident
Location: LE16 Harborough.
Status: Open
We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (15 Dec 2025 18:03hrs)
We require civils in order to resolve the fault affecting the internet services in the area.
We are now waiting for them to mobilise their engineers and equipment. Due to the type of equipment needed this can take some time. They should be at site by the early hours of 16/12/25.
We will update you again by 09:00.
Update (15 Dec 2025 15:31hrs)
Our engineer in attendance with third party engineer today have located the damaged fibre causing this issue.
We are now liaising with a specialist fibre repair team to attend and repair the damaged fibre.
We will further update by 19:00
Update (15 Dec 2025 07:47hrs)
We have an engineer attending alongside a third party engineer today.
We will update you further when we've got new relevant information.
Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.
Type: Incident
Location: LE16 Harborough.
Status: Open
We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (15 Dec 2025 18:03hrs)
We require civils in order to resolve the fault affecting the internet services in the area.
We are now waiting for them to mobilise their engineers and equipment. Due to the type of equipment needed this can take some time. They should be at site by the early hours of 16/12/25.
We will update you again by 09:00.
Update (15 Dec 2025 15:31hrs)
Our engineer in attendance with third party engineer today have located the damaged fibre causing this issue.
We are now liaising with a specialist fibre repair team to attend and repair the damaged fibre.
We will further update by 19:00
Update (15 Dec 2025 07:47hrs)
We have an engineer attending alongside a third party engineer today.
We will update you further when we've got new relevant information.
Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.