Last update received: 15 Aug 2025 - 20:30
ID: 361665
Type: Incident
Location: Beck Row IP28.
Status: Closed
We have a network incident in Beck Row, IP28 affecting internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Update (15 Aug 2025 20:17hrs)
This incident was closed on Friday, August 15th, 2025 at 20:17hrs.
Update (15 Aug 2025 20:17hrs)
Work to restore service was completed at 13:37 on 15/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Aug 2025 16:44hrs)
Please be advised services have now been stable since 13:37 on the 15/08/2025.
Engineers are still investigating the root cause of previous interruptions.
Incident will remain open until investigations are concluded.
Update (15 Aug 2025 14:24hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix. Please note the issue is intermittent. Services are currently stable.
We will update you again when further information becomes available.
Type: Incident
Location: Beck Row IP28.
Status: Closed
We have a network incident in Beck Row, IP28 affecting internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Update (15 Aug 2025 20:17hrs)
This incident was closed on Friday, August 15th, 2025 at 20:17hrs.
Update (15 Aug 2025 20:17hrs)
Work to restore service was completed at 13:37 on 15/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Aug 2025 16:44hrs)
Please be advised services have now been stable since 13:37 on the 15/08/2025.
Engineers are still investigating the root cause of previous interruptions.
Incident will remain open until investigations are concluded.
Update (15 Aug 2025 14:24hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix. Please note the issue is intermittent. Services are currently stable.
We will update you again when further information becomes available.