Last update received: 25 Jun 2025 - 13:00
ID: 354575
Type: Incident
Location: Derby DE73 6A.
Status: Closed
We are aware of a fault impacting a few customer's internet and phone services in the Derby DE73 6A area.
This will require an engineer to attend site to fix. We will attempt to schedule this for tomorrow, and will update you here in the morning with details.
Update (25 Jun 2025 12:30hrs)
This incident was closed on Wednesday, June 25th, 2025 at 12:30hrs.
Update (25 Jun 2025 12:30hrs)
Work to restore service was completed at 12:10 on 25/06/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (25 Jun 2025 11:56hrs)
Engineers are now on site working on a repair.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (24 Jun 2025 12:50hrs)
We have identified the location of the suspected fibre break.
The specialist team are due to attend site on the morning of 25/06/25.
Update (24 Jun 2025 11:28hrs)
Due to the extent of the damage, we have requested that a specialist team attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Type: Incident
Location: Derby DE73 6A.
Status: Closed
We are aware of a fault impacting a few customer's internet and phone services in the Derby DE73 6A area.
This will require an engineer to attend site to fix. We will attempt to schedule this for tomorrow, and will update you here in the morning with details.
Update (25 Jun 2025 12:30hrs)
This incident was closed on Wednesday, June 25th, 2025 at 12:30hrs.
Update (25 Jun 2025 12:30hrs)
Work to restore service was completed at 12:10 on 25/06/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (25 Jun 2025 11:56hrs)
Engineers are now on site working on a repair.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (24 Jun 2025 12:50hrs)
We have identified the location of the suspected fibre break.
The specialist team are due to attend site on the morning of 25/06/25.
Update (24 Jun 2025 11:28hrs)
Due to the extent of the damage, we have requested that a specialist team attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.