Last update received: 02 Apr 2025 - 17:45
ID: 344134
Type: Incident
Location: Helston TR13.
Status: Open
We have a network incident in Helston, TR13 affecting internet services. Our team are looking into this and will provide an update by 19:50.
Please do not reset your equipment.
Update (29 Mar 2025 21:31hrs)
OFNL Are continuing to work with third party upstream providers to help resolve this issue.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 20:04hrs)
We have been advised that the loss of service has been cause by an exchange outage.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 18:10hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as we have an update from them.
Type: Incident
Location: Helston TR13.
Status: Open
We have a network incident in Helston, TR13 affecting internet services. Our team are looking into this and will provide an update by 19:50.
Please do not reset your equipment.
Update (29 Mar 2025 21:31hrs)
OFNL Are continuing to work with third party upstream providers to help resolve this issue.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 20:04hrs)
We have been advised that the loss of service has been cause by an exchange outage.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 18:10hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as we have an update from them.