Last update received: 20 Dec 2024 - 13:45
ID: 322084
Type: Incident
Location: The Wullcomb LE1.
Status: Closed
We are currently experiencing an incident in The Wullcomb, LE1 affecting TV services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (02 Oct 2024 14:04hrs)
This incident was closed on Wednesday, October 2nd, 2024 at 14:04hrs.
Update (02 Oct 2024 14:03hrs)
Work to restore service was completed at 14:00 on 02/10/24. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Oct 2024 07:55hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is this morning.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (01 Oct 2024 18:48hrs)
It has been identified that there is an issue with IRS Satellite at site. Specialist Engineers will be attending tomorrow morning to resolve.
A Further update will be provided by 08:00 on 02/10/2024.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Type: Incident
Location: The Wullcomb LE1.
Status: Closed
We are currently experiencing an incident in The Wullcomb, LE1 affecting TV services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (02 Oct 2024 14:04hrs)
This incident was closed on Wednesday, October 2nd, 2024 at 14:04hrs.
Update (02 Oct 2024 14:03hrs)
Work to restore service was completed at 14:00 on 02/10/24. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Oct 2024 07:55hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is this morning.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (01 Oct 2024 18:48hrs)
It has been identified that there is an issue with IRS Satellite at site. Specialist Engineers will be attending tomorrow morning to resolve.
A Further update will be provided by 08:00 on 02/10/2024.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.