Last update received: 08 May 2024 - 20:00
ID: 302356
Type: Incident
Location: Dudley DY8.
Status: Closed
We are currently experiencing a network incident in the Dudley DY8 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (27 Apr 2024 12:50hrs)
This incident was closed on Saturday, April 27th, 2024 at 12:50hrs.
Update (27 Apr 2024 12:50hrs)
Work to restore service was completed at 12:15 on 27/04/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Apr 2024 11:18hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide fibre optic service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Type: Incident
Location: Dudley DY8.
Status: Closed
We are currently experiencing a network incident in the Dudley DY8 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (27 Apr 2024 12:50hrs)
This incident was closed on Saturday, April 27th, 2024 at 12:50hrs.
Update (27 Apr 2024 12:50hrs)
Work to restore service was completed at 12:15 on 27/04/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (27 Apr 2024 11:18hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide fibre optic service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.