Last update received: 18 Jun 2026 - 11:45
ID: 400698
Type: Incident
Location: Bridgehill DH8.
Status: Open
We have a network incident in Bridgehill DH8 affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Update (17 Jun 2026 14:56hrs)
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
Update (17 Jun 2026 10:33hrs)
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
Type: Incident
Location: Bridgehill DH8.
Status: Open
We have a network incident in Bridgehill DH8 affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Update (17 Jun 2026 14:56hrs)
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
Update (17 Jun 2026 10:33hrs)
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
ID: 399732
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399729
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399731
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400907
Type: Maintenance
Location: Hinckley and Bosworth, LE9.
Status: Open
There is essential maintenance taking place between the hours of 11:30 and 15:00 on Thursday the 18/06/2026. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Hinckley and Bosworth, LE9.
Status: Open
There is essential maintenance taking place between the hours of 11:30 and 15:00 on Thursday the 18/06/2026. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400044
Type: Maintenance
Location: Buxton SK17.
Status: Open
There is third party maintenance taking place between the hours of 23:00 on 19/06/2026 through to 09:00 on 20/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Buxton SK17.
Status: Open
There is third party maintenance taking place between the hours of 23:00 on 19/06/2026 through to 09:00 on 20/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397229
Type: Maintenance
Location: East Lothian EH42.
Status: Open
There is maintenance taking place between the hours of 00:00 and 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: East Lothian EH42.
Status: Open
There is maintenance taking place between the hours of 00:00 and 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399927
Type: Maintenance
Location: Buxton SK17.
Status: Open
There is third party maintenance taking place between the hours of 23:00 on 18/06/2026 through to 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Buxton SK17.
Status: Open
There is third party maintenance taking place between the hours of 23:00 on 18/06/2026 through to 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398290
Type: Maintenance
Location: Sudbury CO10.
Status: Open
There is maintenance taking place between the hours of 08:00 and 17:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Sudbury CO10.
Status: Open
There is maintenance taking place between the hours of 08:00 and 17:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399475
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398480
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396304
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396338
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398015
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398552
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397929
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.