Last update received: 09 Feb 2026 - 18:00
ID: 383517
Type: Incident
Location: AB39 Stonehaven.
Status: Open
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
Type: Incident
Location: AB39 Stonehaven.
Status: Open
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
ID: 383113
Type: Emergency Maintenance
Location: OX1, OX14 Radley.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: OX1, OX14 Radley.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 382925
Type: Maintenance
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 382347
Type: Maintenance
Location: RH10 Crawley, RH11 West Sussex.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: RH10 Crawley, RH11 West Sussex.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 382233
Type: Maintenance
Location: Lincolnshire PE22.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Lincolnshire PE22.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.