Last update received: 18 Mar 2026 - 13:45
ID: 388544
Type: Incident
Location: Not Area Specific | Across The Country.
Status: Open
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
Type: Incident
Location: Not Area Specific | Across The Country.
Status: Open
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
ID: 385994
Type: Maintenance
Location: TW20 Surray.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: TW20 Surray.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 386783
Type: Maintenance
Location: TS17 Tornaby TS21 Cleveland.
Status: Open
There is essential third party maintenance taking place between the hours of 19:00 on Wednesday 18/03/2026 until 04:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: TS17 Tornaby TS21 Cleveland.
Status: Open
There is essential third party maintenance taking place between the hours of 19:00 on Wednesday 18/03/2026 until 04:00 on Thursday 19/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 382754
Type: Maintenance
Location: B5 Birmingham.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: B5 Birmingham.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.