Last update received: 14 May 2026 - 18:45
ID: 396266
Type: Incident
Location: BN24 , BN26 Dittons road.
Status: Open
We have a network incident in Dittons road affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (14 May 2026 18:37hrs)
The specialist engineering team is currently on-site carrying out fibre repair works.
These activities are expected to continue throughout the evening. During this time, customers will experience a loss of service when we switch from the damaged fibre cable to the newly installed cable.
Further updates will be provided as soon as additional information becomes available.
Update (14 May 2026 14:38hrs)
Our technician has applied a temporary fix while we await the attendance of specialist engineers, who will implement a permanent resolution later today.
Since the temporary fix was applied, the service has remained stable from 12:13.
Please note that in order to complete the full repair, there will be a brief service interruption while the permanent fix is carried out.
We will update further at 18:00
Update (14 May 2026 12:09hrs)
The fault has been identified as being caused by third-party works on the network. We have engaged specialist engineers to implement a fix and restore the site to full service.
Due to the ongoing third-party activity, we are required to coordinate closely with them to safely carry out the necessary remediation and bring the site back online.
We will provide a further update by 14:00.
Update (14 May 2026 10:17hrs)
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.
Type: Incident
Location: BN24 , BN26 Dittons road.
Status: Open
We have a network incident in Dittons road affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (14 May 2026 18:37hrs)
The specialist engineering team is currently on-site carrying out fibre repair works.
These activities are expected to continue throughout the evening. During this time, customers will experience a loss of service when we switch from the damaged fibre cable to the newly installed cable.
Further updates will be provided as soon as additional information becomes available.
Update (14 May 2026 14:38hrs)
Our technician has applied a temporary fix while we await the attendance of specialist engineers, who will implement a permanent resolution later today.
Since the temporary fix was applied, the service has remained stable from 12:13.
Please note that in order to complete the full repair, there will be a brief service interruption while the permanent fix is carried out.
We will update further at 18:00
Update (14 May 2026 12:09hrs)
The fault has been identified as being caused by third-party works on the network. We have engaged specialist engineers to implement a fix and restore the site to full service.
Due to the ongoing third-party activity, we are required to coordinate closely with them to safely carry out the necessary remediation and bring the site back online.
We will provide a further update by 14:00.
Update (14 May 2026 10:17hrs)
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.
ID: 394435
Type: Maintenance
Location: Hereford HR1.
Status: Open
There is maintenance taking place between the hours of 06:00 and 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Hereford HR1.
Status: Open
There is maintenance taking place between the hours of 06:00 and 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395030
Type: Maintenance
Location: Tockwith YO26, Leeds LS22.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Tockwith YO26, Leeds LS22.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395048
Type: Maintenance
Location: Sunderland SR3,SR4.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Sunderland SR3,SR4.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 394579
Type: Maintenance
Location: Chichester PO19.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Chichester PO19.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 392803
Type: Maintenance
Location: Bexhill TN39.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bexhill TN39.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395383
Type: Maintenance
Location: Heathfield TN21.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Heathfield TN21.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395389
Type: Maintenance
Location: York YO23.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: York YO23.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395401
Type: Maintenance
Location: Sleaford NG34.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Sleaford NG34.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395177
Type: Maintenance
Location: Tyne and Wear NE16.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Type: Maintenance
Location: Tyne and Wear NE16.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
ID: 395179
Type: Maintenance
Location: Scarborough YO13,YO12,YO13.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Scarborough YO13,YO12,YO13.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395181
Type: Maintenance
Location: Driffield YO25.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Driffield YO25.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 391438
Type: Maintenance
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
Status: Open
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 391074
Type: Maintenance
Location: Cheltenham GL50.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Cheltenham GL50.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 394698
Type: Maintenance
Location: Leeds LS25.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leeds LS25.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 394702
Type: Maintenance
Location: Leeds LS14, LS15,LS9.
Status: Open
There is essential third party maintenance taking place between the hours of 22:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leeds LS14, LS15,LS9.
Status: Open
There is essential third party maintenance taking place between the hours of 22:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 393172
Type: Maintenance
Location: Leeds LS16.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leeds LS16.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 393178
Type: Maintenance
Location: Menston LS29.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Menston LS29.
Status: Open
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 392452
Type: Maintenance
Location: Dagenham RM9.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Dagenham RM9.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 393175
Type: Maintenance
Location: Harrogate HG3,HG4, Knaresborough HG5.
Status: Open
There is essential third party maintenance taking place between the hours of 08:00 on 14/05/2026 through to 20:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Harrogate HG3,HG4, Knaresborough HG5.
Status: Open
There is essential third party maintenance taking place between the hours of 08:00 on 14/05/2026 through to 20:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 393719
Type: Maintenance
Location: London SE16.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London SE16.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.