Last update received: 15 Aug 2025 - 16:45
ID: 361665
Type: Incident
Location: Beck Row IP28.
Status: Open
We have a network incident in Beck Row, IP28 affecting internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Update (15 Aug 2025 16:44hrs)
Please be advised services have now been stable since 13:37 on the 15/08/2025.
Engineers are still investigating the root cause of previous interruptions.
Incident will remain open until investigations are concluded.
Update (15 Aug 2025 14:24hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix. Please note the issue is intermittent. Services are currently stable.
We will update you again when further information becomes available.
Type: Incident
Location: Beck Row IP28.
Status: Open
We have a network incident in Beck Row, IP28 affecting internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Update (15 Aug 2025 16:44hrs)
Please be advised services have now been stable since 13:37 on the 15/08/2025.
Engineers are still investigating the root cause of previous interruptions.
Incident will remain open until investigations are concluded.
Update (15 Aug 2025 14:24hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix. Please note the issue is intermittent. Services are currently stable.
We will update you again when further information becomes available.
ID: 359357
Type: Maintenance
Location: Folkestone CT21.
Status: Open
There is essential maintenance taking place between the hours of 09:00-17:00 on Friday 15/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Folkestone CT21.
Status: Open
There is essential maintenance taking place between the hours of 09:00-17:00 on Friday 15/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 355439
Type: Maintenance
Location: Hethersett NR9 NR18.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 02/08/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Hethersett NR9 NR18.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 02/08/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 358156
Type: Maintenance
Location: Crowthorne RG45.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 01/08/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Type: Maintenance
Location: Crowthorne RG45.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 01/08/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause