Last update received: 05 Feb 2026 - 08:45
ID: 382976
Type: Incident
Location: Heyford Park OX25.
Status: Open
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (05 Feb 2026 08:30hrs)
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
Type: Incident
Location: Heyford Park OX25.
Status: Open
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (05 Feb 2026 08:30hrs)
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
ID: 382419
Type: Emergency Maintenance
Location: SP10 SP11 OX11 OX13 OX14 SN7 SN17 SN3 SN4 SN1 SN26.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 and 07:00 on Thursday 05/02/2026 to Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: SP10 SP11 OX11 OX13 OX14 SN7 SN17 SN3 SN4 SN1 SN26.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 and 07:00 on Thursday 05/02/2026 to Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 378120
Type: Maintenance
Location: Hertfordshire CM23 Essex CM22 CM77.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Hertfordshire CM23 Essex CM22 CM77.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 382233
Type: Maintenance
Location: Lincolnshire PE22.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Lincolnshire PE22.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.