Last update received: 27 Jun 2026 - 14:15
ID: 401991
Type: Incident
Location: Westoning MK54.
Status: Open
We have a network incident in Westoning MK45 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (27 Jun 2026 11:57hrs)
We are continuing to work with our third-party supplier to implement a fix for this issue. At present, we are awaiting their engineers to attend site and carry out the required work on their equipment to restore services.
We will provide further information as it becomes available to us.
Update (26 Jun 2026 17:17hrs)
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Update (26 Jun 2026 13:39hrs)
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Update (26 Jun 2026 10:24hrs)
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
Type: Incident
Location: Westoning MK54.
Status: Open
We have a network incident in Westoning MK45 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (27 Jun 2026 11:57hrs)
We are continuing to work with our third-party supplier to implement a fix for this issue. At present, we are awaiting their engineers to attend site and carry out the required work on their equipment to restore services.
We will provide further information as it becomes available to us.
Update (26 Jun 2026 17:17hrs)
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Update (26 Jun 2026 13:39hrs)
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Update (26 Jun 2026 10:24hrs)
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
ID: 402170
Type: Incident
Location: Cambridge CB24.
Status: Open
We have a network incident in Cambridge CB24 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (27 Jun 2026 11:52hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
Type: Incident
Location: Cambridge CB24.
Status: Open
We have a network incident in Cambridge CB24 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Update (27 Jun 2026 11:52hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
ID: 402051
Type: Emergency Maintenance
Location: Polegate, BN24, BN26.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 29/06/26. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Polegate, BN24, BN26.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 29/06/26. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 401412
Type: Emergency Maintenance
Location: Tolworth KT6.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Tolworth KT6.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 401319
Type: Emergency Maintenance
Location: London UB10.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: London UB10.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 401347
Type: Emergency Maintenance
Location: Horsham RH12 RH13 RH14.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Horsham RH12 RH13 RH14.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399732
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399729
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399731
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399626
Type: Maintenance
Location: Devon and Torbay EX1.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Devon and Torbay EX1.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400224
Type: Maintenance
Location: Leicestershire LE10.
Status: Open
There is essential maintenance taking place between the hours of 09:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leicestershire LE10.
Status: Open
There is essential maintenance taking place between the hours of 09:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399178
Type: Maintenance
Location: Leicester LE1.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leicester LE1.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 401352
Type: Maintenance
Location: Wiltshire SP5.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Wiltshire SP5.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397033
Type: Maintenance
Location: Dartford DA1.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Dartford DA1.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397038
Type: Maintenance
Location: Bedford MK40 MK44.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bedford MK40 MK44.
Status: Open
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399475
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398480
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396304
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396338
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398015
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398552
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397929
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.