Last update received: 20 Mar 2026 - 12:30
ID: 389047
Type: Incident
Location: Not Area Specific | Any Location.
Status: Open
We are aware of a small number of customers experiencing phone service issues where no calls can be made to or from their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
Update (20 Mar 2026 12:25hrs)
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
Type: Incident
Location: Not Area Specific | Any Location.
Status: Open
We are aware of a small number of customers experiencing phone service issues where no calls can be made to or from their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
Update (20 Mar 2026 12:25hrs)
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
ID: 387401
Type: Emergency Maintenance
Location: AB51, Inverurie Aberdeenshire.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: AB51, Inverurie Aberdeenshire.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 387404
Type: Emergency Maintenance
Location: IV2 Inverness and PH22 Aviemore.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: IV2 Inverness and PH22 Aviemore.
Status: Open
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 387086
Type: Maintenance
Location: TN39, TN34, TN37 Sussex.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 23/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: TN39, TN34, TN37 Sussex.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 23/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.