Last update received: 14 May 2025 - 20:15
ID: 348222
Type: Incident
Location: Greenwich SE10.
Status: Open
We have a network incident in Greenwich, SE10 affecting internet services. Our team are looking into this.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Update (09 May 2025 08:13hrs)
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Update (02 May 2025 10:49hrs)
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available
Type: Incident
Location: Greenwich SE10.
Status: Open
We have a network incident in Greenwich, SE10 affecting internet services. Our team are looking into this.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Update (09 May 2025 08:13hrs)
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Update (02 May 2025 10:49hrs)
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available
ID: 347928
Type: Maintenance
Location: Great Bentley CO7.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Great Bentley CO7.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 346213
Type: Maintenance
Location: Warwickshire, CV37.
Status: Open
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Warwickshire, CV37.
Status: Open
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 346631
Type: Maintenance
Location: Watford WD7.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 12:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Watford WD7.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 12:00 on 15/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 347683
Type: Maintenance
Location: Broadland NR10,NR6.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 14/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Broadland NR10,NR6.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 14/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 344631
Type: Maintenance
Location: Edwalton NG12.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 14/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Edwalton NG12.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 14/05/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.