Last update received: 26 Nov 2025 - 08:00
ID: 375058
Type: Incident
Location: Essex CB10, CB22, CM6.
Status: Open
We have a network incident in Essex CB3, CB10, CB22, CB25, CM6 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Update (26 Nov 2025 07:57hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
Update (26 Nov 2025 02:38hrs)
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.
Type: Incident
Location: Essex CB10, CB22, CM6.
Status: Open
We have a network incident in Essex CB3, CB10, CB22, CB25, CM6 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Update (26 Nov 2025 07:57hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We have chased them for further information regarding a timeline and a fix for this issue.
We will update you again by 12:00.
Update (26 Nov 2025 02:38hrs)
We now see that the problem is being caused by ongoing works on a third party's network.
We expect services to be restored by 06:00.
We will update you again by 08:00.
ID: 374611
Type: Incident
Location: Bexhill TN39.
Status: Open
We have an ongoing network incident in TN39 affecting TV services. Our team are looking into this and will provide an update soon.
Please do not reset your equipment.
Update (24 Nov 2025 13:01hrs)
An OFNL engineer will be back on site tomorrow to further investigate this fault.
Update (24 Nov 2025 09:55hrs)
There are engineers on site investigating this issue.
We will provide an update by close of play.
Update (22 Nov 2025 10:57hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
Type: Incident
Location: Bexhill TN39.
Status: Open
We have an ongoing network incident in TN39 affecting TV services. Our team are looking into this and will provide an update soon.
Please do not reset your equipment.
Update (24 Nov 2025 13:01hrs)
An OFNL engineer will be back on site tomorrow to further investigate this fault.
Update (24 Nov 2025 09:55hrs)
There are engineers on site investigating this issue.
We will provide an update by close of play.
Update (22 Nov 2025 10:57hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
ID: 373889
Type: Emergency Maintenance
Location: Bradford BD11 Leeds LS27, LS12.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Bradford BD11 Leeds LS27, LS12.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372654
Type: Emergency Maintenance
Location: Bedford MK42, MK44, MK46, MK43.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Bedford MK42, MK44, MK46, MK43.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372477
Type: Emergency Maintenance
Location: Birmingham B12, B5, B16, B1.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B12, B5, B16, B1.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 369393
Type: Emergency Maintenance
Location: Birmingham B90.
Status: Open
There is emergency third party maintenance taking place the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B90.
Status: Open
There is emergency third party maintenance taking place the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372475
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 366948
Type: Maintenance
Location: Manfield NG18 NG19.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Manfield NG18 NG19.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372685
Type: Maintenance
Location: Kings Lynn PE30.
Status: Open
There is essential maintenance taking place between between the hours of 09:00 and 15:00 on Tuesday 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Kings Lynn PE30.
Status: Open
There is essential maintenance taking place between between the hours of 09:00 and 15:00 on Tuesday 25/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 368517
Type: Maintenance
Location: Hertford SG14.
Status: Open
There is essential maintenance taking place between the hours 08:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Hertford SG14.
Status: Open
There is essential maintenance taking place between the hours 08:00 until 16:00 on 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372152
Type: Maintenance
Location: London CR0, CR9.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London CR0, CR9.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 371344
Type: Maintenance
Location: Colchester CO3.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Colchester CO3.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 368845
Type: Maintenance
Location: Dursley GL11.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Dursley GL11.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 357937
Type: Maintenance
Location: Pontypool NP4, NP44.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Pontypool NP4, NP44.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 369395
Type: Maintenance
Location: Birmingham B25.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Birmingham B25.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 26/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372927
Type: Maintenance
Location: EX39 Devon and Torbay.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 25/11/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: EX39 Devon and Torbay.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 25/11/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.