Last update received: 24 May 2026 - 22:30
ID: 397529
Type: Incident
Location: MK18 Steeple Claydon.
Status: Open
We have a network incident in Steeple Claydon affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Update (24 May 2026 18:18hrs)
Our engineer is currently en route to site, with an estimated arrival time of 7:30 PM. Upon arrival, they will begin troubleshooting to resolve the service issues.
We will provide a further update at 8:30 PM.
Type: Incident
Location: MK18 Steeple Claydon.
Status: Open
We have a network incident in Steeple Claydon affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Update (24 May 2026 18:18hrs)
Our engineer is currently en route to site, with an estimated arrival time of 7:30 PM. Upon arrival, they will begin troubleshooting to resolve the service issues.
We will provide a further update at 8:30 PM.
ID: 397518
Type: Incident
Location: NN18 Tower Hill Road.
Status: Open
We have a network incident in Corby Road affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:09hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
Type: Incident
Location: NN18 Tower Hill Road.
Status: Open
We have a network incident in Corby Road affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:09hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
ID: 397522
Type: Incident
Location: NN18 Windermere Drive.
Status: Open
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:30hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by18:00.
Type: Incident
Location: NN18 Windermere Drive.
Status: Open
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:30hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by18:00.
ID: 397094
Type: Emergency Maintenance
Location: Exeter EX2 EX03 EX5 EX14.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Exeter EX2 EX03 EX5 EX14.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397084
Type: Emergency Maintenance
Location: Somerset TA3 TA4.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Somerset TA3 TA4.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397090
Type: Emergency Maintenance
Location: Somerset BA22.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Somerset BA22.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397092
Type: Emergency Maintenance
Location: Somerset TA18.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Somerset TA18.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397093
Type: Emergency Maintenance
Location: Slades Hill BA8.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Slades Hill BA8.
Status: Open
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396897
Type: Emergency Maintenance
Location: Hereford HR4.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Hereford HR4.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396895
Type: Emergency Maintenance
Location: Daventry NN11.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Daventry NN11.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396470
Type: Emergency Maintenance
Location: Portsmouth PO3.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Portsmouth PO3.
Status: Open
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 394532
Type: Maintenance
Location: Kent CT10 CT12.
Status: Open
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Kent CT10 CT12.
Status: Open
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 391698
Type: Maintenance
Location: Staffordshire WS13.
Status: Open
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Staffordshire WS13.
Status: Open
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 393937
Type: Maintenance
Location: Gravesend DA11.
Status: Open
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Gravesend DA11.
Status: Open
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395909
Type: Maintenance
Location: Greenwich SE10.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Greenwich SE10.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395237
Type: Maintenance
Location: Suffolk IP1.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Suffolk IP1.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 395503
Type: Maintenance
Location: Chichester PO19.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Chichester PO19.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.