Last update received: 15 Dec 2025 - 15:45
ID: 372359
Type: Incident
Location: LE16 Harborough.
Status: Open
We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (15 Dec 2025 15:31hrs)
Our engineer in attendance with third party engineer today have located the damaged fibre causing this issue.
We are now liaising with a specialist fibre repair team to attend and repair the damaged fibre.
We will further update by 19:00
Update (15 Dec 2025 07:47hrs)
We have an engineer attending alongside a third party engineer today.
We will update you further when we've got new relevant information.
Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.
Type: Incident
Location: LE16 Harborough.
Status: Open
We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Update (15 Dec 2025 15:31hrs)
Our engineer in attendance with third party engineer today have located the damaged fibre causing this issue.
We are now liaising with a specialist fibre repair team to attend and repair the damaged fibre.
We will further update by 19:00
Update (15 Dec 2025 07:47hrs)
We have an engineer attending alongside a third party engineer today.
We will update you further when we've got new relevant information.
Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.
ID: 377110
Type: Emergency Maintenance
Location: Lincolnshire LN2.
Status: Open
There is emergency maintenance taking place between the hours of 06:00 and 08:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Lincolnshire LN2.
Status: Open
There is emergency maintenance taking place between the hours of 06:00 and 08:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 377203
Type: Emergency Maintenance
Location: East Sussex TN37.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: East Sussex TN37.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 377204
Type: Emergency Maintenance
Location: Arbroath DD11.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Arbroath DD11.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 377253
Type: Emergency Maintenance
Location: Northamptonshire NN17.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Northamptonshire NN17.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376414
Type: Emergency Maintenance
Location: Barnsley S70.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Barnsley S70.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376423
Type: Emergency Maintenance
Location: Doncaster DN11.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Doncaster DN11.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376004
Type: Emergency Maintenance
Location: East Sussex BN23 BN24 BN26.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: East Sussex BN23 BN24 BN26.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376719
Type: Emergency Maintenance
Location: Brighton BN3.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Brighton BN3.
Status: Open
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376449
Type: Emergency Maintenance
Location: Southampton PO15.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Southampton PO15.
Status: Open
There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 375871
Type: Maintenance
Location: Chatham ME4.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Chatham ME4.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.