Last update received: 23 Apr 2025 - 09:00
ID: 346052
Type: Incident
Location: Colchester CO7.
Status: Open
We have an irregular network incident in the Colchester CO7 affecting broadband Internet services. Our team have replaced suspect equipment with no change and are continuing investigations into the issue.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Please do not reset your equipment.
Update (22 Apr 2025 17:45hrs)
This incident has been escalated internally to our senior engineering team. Our investigations are ongoing and will take time.
Updates will be provided when further information becomes available.
We apologise for the inconvenience caused, please do not reset your equipment.
Type: Incident
Location: Colchester CO7.
Status: Open
We have an irregular network incident in the Colchester CO7 affecting broadband Internet services. Our team have replaced suspect equipment with no change and are continuing investigations into the issue.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Please do not reset your equipment.
Update (22 Apr 2025 17:45hrs)
This incident has been escalated internally to our senior engineering team. Our investigations are ongoing and will take time.
Updates will be provided when further information becomes available.
We apologise for the inconvenience caused, please do not reset your equipment.
ID: 346016
Type: Emergency Maintenance
Location: Exmouth EX5 EX8.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 24/04/2025 until 06:00 on 25/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Exmouth EX5 EX8.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 24/04/2025 until 06:00 on 25/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 344619
Type: Maintenance
Location: Aylesbury HP22 HP19 HP18 HP20 HP17.
Status: Open
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Aylesbury HP22 HP19 HP18 HP20 HP17.
Status: Open
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 343810
Type: Maintenance
Location: Devon TQ6.
Status: Open
There is essential maintenance taking place between the hours of 23:00 on 23/04/2025 until 05:00 on 24/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Devon TQ6.
Status: Open
There is essential maintenance taking place between the hours of 23:00 on 23/04/2025 until 05:00 on 24/04/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.