Last update received: 21 Jan 2026 - 09:00
ID: 380302
Type: Incident
Location: Tiverton, EX16.
Status: Open
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
Type: Incident
Location: Tiverton, EX16.
Status: Open
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
ID: 380792
Type: Emergency Maintenance
Location: Ipswich IP8, IP2.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Ipswich IP8, IP2.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 378405
Type: Maintenance
Location: London UB7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London UB7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379955
Type: Maintenance
Location: Upton, Northampton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 09:30 and 12:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton, Northampton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 09:30 and 12:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379793
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379062
Type: Maintenance
Location: Brundall NR13.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 07:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Brundall NR13.
Status: Open
There is essential maintenance taking place between the hours of 06:00 and 07:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379703
Type: Maintenance
Location: Crawley RH10, RH11.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Crawley RH10, RH11.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376000
Type: Maintenance
Location: Bexhill TN39, TN40 Hastings TN34, TN37.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bexhill TN39, TN40 Hastings TN34, TN37.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 372179
Type: Maintenance
Location: Leicester LE1, LE3, LE5.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leicester LE1, LE3, LE5.
Status: Open
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379767
Type: Maintenance
Location: Leeds LS15, LS9.
Status: Open
There is essential maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 21/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Leeds LS15, LS9.
Status: Open
There is essential maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 21/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.