Last update received: 04 Nov 2025 - 18:30
ID: 372117
Type: Incident
Location: Harrogate HG3.
Status: Open
We have a network incident in Harrogate affecting phone and internet services. Our team are looking into this and will provide an update by 10am.
Please do not reset your equipment.
Update (04 Nov 2025 18:01hrs)
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.
Type: Incident
Location: Harrogate HG3.
Status: Open
We have a network incident in Harrogate affecting phone and internet services. Our team are looking into this and will provide an update by 10am.
Please do not reset your equipment.
Update (04 Nov 2025 18:01hrs)
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.
ID: 371026
Type: Emergency Maintenance
Location: Nottingham NG3.
Status: Open
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Nottingham NG3.
Status: Open
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 368113
Type: Maintenance
Location: Grays RM17.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 16:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Grays RM17.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 16:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 367158
Type: Maintenance
Location: Bognor Regis PO20 PO21.
Status: Open
There is essential maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bognor Regis PO20 PO21.
Status: Open
There is essential maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 366948
Type: Maintenance
Location: Manfield NG18 NG19.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Manfield NG18 NG19.
Status: Open
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 369384
Type: Maintenance
Location: Kent CT3.
Status: Open
There is essential maintenance taking place between the hours 00:00 until 01:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Kent CT3.
Status: Open
There is essential maintenance taking place between the hours 00:00 until 01:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 369961
Type: Maintenance
Location: Bath BA2.
Status: Open
There is essential maintenance taking place between the hours 08:00 until 16:00 on 04/11/2025. Customers may experience an interruption to TV services only during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bath BA2.
Status: Open
There is essential maintenance taking place between the hours 08:00 until 16:00 on 04/11/2025. Customers may experience an interruption to TV services only during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.