Last update received: 30 Jun 2026 - 17:00
ID: 402474
Type: Incident
Location: Derby DE3.
Status: Open
We have a network incident in the Derby DE3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Update (30 Jun 2026 16:46hrs)
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
Update (30 Jun 2026 14:27hrs)
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
Update (30 Jun 2026 10:42hrs)
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.
Type: Incident
Location: Derby DE3.
Status: Open
We have a network incident in the Derby DE3 area affecting phone and Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Update (30 Jun 2026 16:46hrs)
We have engaged specialist engineers to attend the site. Due to the complex nature of the fault, resolution is taking longer than initially anticipated. The engineers are expected to arrive on site within the next hour to carry out further troubleshooting and work towards restoring service as quickly as possible.
We will continue to provide updates as they become available.
Update (30 Jun 2026 14:27hrs)
An OFNL engineering team has been dispatched and is now on-site investigating the fibre fault.
Our engineers are actively assessing the issue to determine the root cause and restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available from the field investigation.
Thank you for your patience and understanding.
Update (30 Jun 2026 10:42hrs)
We have identified the cause of the outage is a suspect break in a fibre optic cable.
Our engineers are travelling to site to investigate the fault. Their ETA is 13:30.
We will provide a further update at 14:30 or sooner if a significant update is available.
ID: 402542
Type: Incident
Location: Cambridge, CB25.
Status: Open
We have a network incident in Cambridge, CB25.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site and they will be attending today.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Type: Incident
Location: Cambridge, CB25.
Status: Open
We have a network incident in Cambridge, CB25.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site and they will be attending today.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
ID: 402340
Type: Emergency Maintenance
Location: Dover CT16.
Status: Open
There is emergency maintenance taking place between the hours of 09:00 and 17:00 on 30/06/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Dover CT16.
Status: Open
There is emergency maintenance taking place between the hours of 09:00 and 17:00 on 30/06/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399732
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Huddersfield HD0, HD2.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399729
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Birmingham B24.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399731
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Bradford BD6.
Status: Open
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398252
Type: Maintenance
Location: GL51 Berkshire.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: GL51 Berkshire.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400345
Type: Maintenance
Location: SP10 , SP11 OX25, OX26 PO19, CM12 NP4, NP44, DN3, NG12, CB6 , CB7, IP11 LS12,SP4.
Status: Open
There is essential third party maintenance taking place between the hours of 00:05 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: SP10 , SP11 OX25, OX26 PO19, CM12 NP4, NP44, DN3, NG12, CB6 , CB7, IP11 LS12,SP4.
Status: Open
There is essential third party maintenance taking place between the hours of 00:05 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397046
Type: Maintenance
Location: CB1,CB2 Cambridge.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: CB1,CB2 Cambridge.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400427
Type: Maintenance
Location: E10 London.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 01:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: E10 London.
Status: Open
There is essential maintenance taking place between the hours of 00:00 and 01:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 401565
Type: Maintenance
Location: CV5, CV6, CV7 Coventry E20, E9 Clifton Upon Dunsmore.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: CV5, CV6, CV7 Coventry E20, E9 Clifton Upon Dunsmore.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 400344
Type: Maintenance
Location: DN21 Lincolnshire.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: DN21 Lincolnshire.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 01/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397029
Type: Maintenance
Location: HP11 High Wycombe.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 30/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: HP11 High Wycombe.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 30/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 399475
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG34 Sleaford.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398480
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: SN7 Oxfordshire, IP1 & IP8 Suffolk.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396304
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG3, NG7, NG12 Nottingham.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 396338
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: B17, B30, B4 Birmingham, TF11 & SY8 Shropshie.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398015
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London E10.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 398552
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Aylesham CT3.
Status: Open
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 397929
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton NN5, NN7.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.