Last update received: 14 Nov 2025 - 23:45
ID: 372117
Type: Incident
Location: Harrogate HG3.
Status: Closed
We have a network incident in Harrogate affecting phone and internet services. Our team are looking into this and will provide an update by 10am.
Please do not reset your equipment.
Update (05 Nov 2025 11:22hrs)
This incident was closed on Wednesday, November 5th, 2025 at 11:22hrs.
Update (05 Nov 2025 11:22hrs)
Work to restore service was completed at 11:00 on 05/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 Nov 2025 18:01hrs)
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.
Type: Incident
Location: Harrogate HG3.
Status: Closed
We have a network incident in Harrogate affecting phone and internet services. Our team are looking into this and will provide an update by 10am.
Please do not reset your equipment.
Update (05 Nov 2025 11:22hrs)
This incident was closed on Wednesday, November 5th, 2025 at 11:22hrs.
Update (05 Nov 2025 11:22hrs)
Work to restore service was completed at 11:00 on 05/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 Nov 2025 18:01hrs)
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.