Last update received: 13 May 2025 - 16:00
ID: 348222
Type: Incident
Location: Greenwich SE10.
Status: Open
We have a network incident in Greenwich, SE10 affecting internet services. Our team are looking into this.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Update (09 May 2025 08:13hrs)
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Update (02 May 2025 10:49hrs)
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available
Type: Incident
Location: Greenwich SE10.
Status: Open
We have a network incident in Greenwich, SE10 affecting internet services. Our team are looking into this.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Update (09 May 2025 08:13hrs)
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Update (02 May 2025 10:49hrs)
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available