Last update received: 09 May 2025 - 16:30
ID: 346180
Type: Maintenance
Location: Colchester, CO7.
Status: Closed
We have a network incident in Colchester, CO7 affecting phone and internet services. Our team are looking into this and will provide an update by 08:00
Please do not reset your equipment.
Update (16 Apr 2025 07:22hrs)
This incident was closed on Wednesday, April 16th, 2025 at 07:22hrs.
Update (16 Apr 2025 07:21hrs)
Work to restore service was completed at 07:17 on 16/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Apr 2025 03:59hrs)
Engineers investigating the issue have identified an issue with the equipment replacement carried out earlier today. The original equipment has been reinstalled whilst we continue to investigate with our equipment supplier.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Type: Maintenance
Location: Colchester, CO7.
Status: Closed
We have a network incident in Colchester, CO7 affecting phone and internet services. Our team are looking into this and will provide an update by 08:00
Please do not reset your equipment.
Update (16 Apr 2025 07:22hrs)
This incident was closed on Wednesday, April 16th, 2025 at 07:22hrs.
Update (16 Apr 2025 07:21hrs)
Work to restore service was completed at 07:17 on 16/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Apr 2025 03:59hrs)
Engineers investigating the issue have identified an issue with the equipment replacement carried out earlier today. The original equipment has been reinstalled whilst we continue to investigate with our equipment supplier.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.