Last update received: 05 Feb 2025 - 09:00
ID: 334002
Type: Incident
Location: Elsenham CM22.
Status: Closed
We have a network incident in Elsenham CM22 affecting some internet services. Our team are looking into this and will provide an update by 10:30.
Please reboot your router and then ONT if your service is impacted.
Update (13 Jan 2025 07:39hrs)
This incident was closed on Monday, January 13th, 2025 at 07:39hrs.
Update (13 Jan 2025 07:39hrs)
Work to restore service was completed at 08:24 on 10/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Jan 2025 09:59hrs)
The issue is resolved and services are restoring.
Manually rebooting your router and ONT may help to bring your internet back online more quickly.
We will monitor services until they are all restored, and will provide a further update if anything changes.
Type: Incident
Location: Elsenham CM22.
Status: Closed
We have a network incident in Elsenham CM22 affecting some internet services. Our team are looking into this and will provide an update by 10:30.
Please reboot your router and then ONT if your service is impacted.
Update (13 Jan 2025 07:39hrs)
This incident was closed on Monday, January 13th, 2025 at 07:39hrs.
Update (13 Jan 2025 07:39hrs)
Work to restore service was completed at 08:24 on 10/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Jan 2025 09:59hrs)
The issue is resolved and services are restoring.
Manually rebooting your router and ONT may help to bring your internet back online more quickly.
We will monitor services until they are all restored, and will provide a further update if anything changes.