Last update received: 22 Jan 2026 - 08:45
ID: 380302
Type: Incident
Location: Tiverton, EX16.
Status: Open
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
Type: Incident
Location: Tiverton, EX16.
Status: Open
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
ID: 380830
Type: Emergency Maintenance
Location: Didcot OX11.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 07:00 Thursday 22/01/2026 - Friday 23/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Didcot OX11.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 07:00 Thursday 22/01/2026 - Friday 23/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 380831
Type: Emergency Maintenance
Location: Abingdon OX13, OX14, OX1.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 07:00 Thursday 22/01/2026 - Friday 23/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Abingdon OX13, OX14, OX1.
Status: Open
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 07:00 Thursday 22/01/2026 - Friday 23/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 378405
Type: Maintenance
Location: London UB7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: London UB7.
Status: Open
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 379955
Type: Maintenance
Location: Upton, Northampton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 09:30 and 12:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Upton, Northampton NN5, NN7.
Status: Open
There is essential maintenance taking place between the hours of 09:30 and 12:00 on Thursday 22/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 376348
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
Status: Open
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.