Last update received: 31 May 2025 - 11:45
ID: 350127
Type: Incident
Location: London SE10.
Status: Open
We have found that some customers in London SE10 area are experiencing intermittent service issues.
We believe this is related to a problem previously believed to be fixed that has recurred.
Update (30 May 2025 07:42hrs)
We are aware that there are still service issues after our work yesterday.
We are arranging for our engineers to return to site for further investigation and will update you again when we have a date and time.
Update (29 May 2025 07:43hrs)
Our engineer is returning to site today to move customer services off of a potentially faulty piece of equipment onto a working one.
We will then watch to see if the same issues recur and update you again tomorrow.
Update (19 May 2025 07:48hrs)
We are aware that customers are still experiencing service issues and are arranging for our engineers to return to site to replace equipment that may be causing the fault. We are sorry for extended impact, because of the nature of the problem we have to replace all customer ONTs in the area, which is a difficult task but we are doing all that we can to get this resolved as soon as possible.
We will update you again when we have an exact time for our engineers' attending.
Update (17 May 2025 15:03hrs)
Our engineers have now finished swapping out the equipment on site for today.
We hope that this will resolve the issues customers are experiencing, but we are still monitoring for more problems.
We will update you again if we see more service drops, or by 08:00 on Monday at the latest.
Update (16 May 2025 22:07hrs)
The fault is the result of faulty ONTs. Our engineer will be attending site tomorrow to replace as many of the faulty pieces of equipment as possible.
We will update you again tomorrow evening after the engineer visit.
Type: Incident
Location: London SE10.
Status: Open
We have found that some customers in London SE10 area are experiencing intermittent service issues.
We believe this is related to a problem previously believed to be fixed that has recurred.
Update (30 May 2025 07:42hrs)
We are aware that there are still service issues after our work yesterday.
We are arranging for our engineers to return to site for further investigation and will update you again when we have a date and time.
Update (29 May 2025 07:43hrs)
Our engineer is returning to site today to move customer services off of a potentially faulty piece of equipment onto a working one.
We will then watch to see if the same issues recur and update you again tomorrow.
Update (19 May 2025 07:48hrs)
We are aware that customers are still experiencing service issues and are arranging for our engineers to return to site to replace equipment that may be causing the fault. We are sorry for extended impact, because of the nature of the problem we have to replace all customer ONTs in the area, which is a difficult task but we are doing all that we can to get this resolved as soon as possible.
We will update you again when we have an exact time for our engineers' attending.
Update (17 May 2025 15:03hrs)
Our engineers have now finished swapping out the equipment on site for today.
We hope that this will resolve the issues customers are experiencing, but we are still monitoring for more problems.
We will update you again if we see more service drops, or by 08:00 on Monday at the latest.
Update (16 May 2025 22:07hrs)
The fault is the result of faulty ONTs. Our engineer will be attending site tomorrow to replace as many of the faulty pieces of equipment as possible.
We will update you again tomorrow evening after the engineer visit.
ID: 350460
Type: Emergency Maintenance
Location: Melton Mowbray LE13 LE15.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Melton Mowbray LE13 LE15.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 350463
Type: Emergency Maintenance
Location: Leicester LE9.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Emergency Maintenance
Location: Leicester LE9.
Status: Open
There is essential emergency maintenance taking place between the hours of 20:00 on 30/05/2025 until 08:00 on 31/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 351418
Type: Maintenance
Location: Kent ME10.
Status: Open
There is essential emergency maintenance taking place between the hours of 08:00 until 12:00 on 02/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Kent ME10.
Status: Open
There is essential emergency maintenance taking place between the hours of 08:00 until 12:00 on 02/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 350028
Type: Maintenance
Location: Musselburgh EH21.
Status: Open
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 30/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Musselburgh EH21.
Status: Open
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 30/05/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.