Last update received: 01 Apr 2025 - 16:30
ID: 344134
Type: Incident
Location: Helston TR13.
Status: Open
We have a network incident in Helston, TR13 affecting internet services. Our team are looking into this and will provide an update by 19:50.
Please do not reset your equipment.
Update (29 Mar 2025 21:31hrs)
OFNL Are continuing to work with third party upstream providers to help resolve this issue.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 20:04hrs)
We have been advised that the loss of service has been cause by an exchange outage.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 18:10hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as we have an update from them.
Type: Incident
Location: Helston TR13.
Status: Open
We have a network incident in Helston, TR13 affecting internet services. Our team are looking into this and will provide an update by 19:50.
Please do not reset your equipment.
Update (29 Mar 2025 21:31hrs)
OFNL Are continuing to work with third party upstream providers to help resolve this issue.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 20:04hrs)
We have been advised that the loss of service has been cause by an exchange outage.
We will update you again as soon as we have further information from the third party network provider.
Update (29 Mar 2025 18:10hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as we have an update from them.
ID: 343592
Type: Emergency Maintenance
Location: Doncaster DN11.
Status: Open
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Type: Emergency Maintenance
Location: Doncaster DN11.
Status: Open
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
ID: 343593
Type: Emergency Maintenance
Location: Rotherham S65.
Status: Open
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Type: Emergency Maintenance
Location: Rotherham S65.
Status: Open
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
ID: 341813
Type: Maintenance
Location: TN23 Chilmington Green.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 02/04/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: TN23 Chilmington Green.
Status: Open
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 02/04/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 342416
Type: Maintenance
Location: OX44 Land East of Chalgrove, PE19 Little Paxton.
Status: Open
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 02/04/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: OX44 Land East of Chalgrove, PE19 Little Paxton.
Status: Open
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 02/04/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 343612
Type: Maintenance
Location: M4 Simpson street.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 04:00 on 02/04/25 Customers may experience an interruption to services for up to 4 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: M4 Simpson street.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 04:00 on 02/04/25 Customers may experience an interruption to services for up to 4 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 343410
Type: Maintenance
Location: NG19 Mansfield.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: NG19 Mansfield.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 339450
Type: Maintenance
Location: Bradford BD11,LS12, Leeds LS27.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Bradford BD11,LS12, Leeds LS27.
Status: Open
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
ID: 340762
Type: Maintenance
Location: Pontypool NP4 NP44.
Status: Open
There is essential maintenance taking place between the hours of 09:00-16:00 on Tuesday 01/04/2025.Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Type: Maintenance
Location: Pontypool NP4 NP44.
Status: Open
There is essential maintenance taking place between the hours of 09:00-16:00 on Tuesday 01/04/2025.Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.